Privacy Policy

1. Introduction

Jace Medical Weight Loss ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK data protection laws including the GDPR.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Date of birth and gender
• Billing and payment information
• Medical history and health information

Technical Information

• IP address and browser information
• Device and usage data
• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Provide medical weight loss services and consultations
• Process payments and manage subscriptions
• Communicate about your treatment and appointments
• Ensure patient safety and treatment effectiveness
• Comply with legal and regulatory requirements
• Improve our services and website functionality

4. Medical Data Protection

Your medical information is treated with the highest level of confidentiality and is only accessible to qualified healthcare professionals involved in your care.

We maintain strict security measures to protect sensitive medical data and comply with NHS Digital and CQC standards.

5. Data Sharing

We may share your information with:

• Healthcare professionals involved in your treatment
• Pharmacy partners for medication dispensing
• Payment processors for billing
• Legal authorities when required by law

We never sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Medical records are typically retained for 8 years or longer as required by medical regulations.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing in certain circumstances
• Data portability
• Withdraw consent where applicable

8. Cookies

We use cookies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. International Transfers

Your data is primarily stored within the UK/EU. Any international transfers are conducted with appropriate safeguards in place.

11. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to you directly.