Patient Support

Get in touch.

Have questions about our medical weight loss programme?
Our clinical team is here to guide you.

How can we help?

Whether you are looking for eligibility advice, help with your prescription, or technical support, we are here Mon-Fri.

Email Us

hello@jacemedical.co.uk

Response within 24hrs

Call Us

0800 123 4567

Mon-Fri • 9am-5pm GMT

Service Area

United Kingdom

Remote Consultations Nationwide

Important Notice

Not for Emergencies

This service is not for urgent care. If you are experiencing a medical emergency, please call 999 immediately.

Send a message

Secure, encrypted communication.

Common Questions

Quick answers about our support process.

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours during business days. For urgent medical questions regarding your treatment, please call us directly.

Is my information kept confidential?

Yes. All communications are encrypted and treated with the highest level of confidentiality. We comply fully with UK data protection laws (GDPR) and medical privacy standards.

Can I reschedule my consultation?

Yes. You can reschedule appointments by contacting us at least 24 hours in advance. We'll work with you to find a convenient time slot.