Frequently asked questions
& clinical guidance.

Eligibility is based on clinical criteria including BMI, medical history, current medications, and your overall health. Our clinicians will review your information to confirm whether GLP-1 medication is appropriate.

These medications are not suitable if you: ✖ are pregnant or breastfeeding ✖ have a history of medullary thyroid cancer ✖ have MEN2 syndrome ✖ have had pancreatitis ✖ have severe gastrointestinal disease ✖ are using certain interacting medications Your clinician will assess suitability during your consultation.

Yes, but only after a detailed clinician assessment. Some medications may not be appropriate in combination with diabetes treatments.

Yes. All new patients must begin on the approved introductory dose for safety and tolerability.

No. Dose choice is always determined by a clinician based on your history, safety profile, and response.

Only after Month 1 and only after your doctor video consultation.

Your clinician will advise based on timing. Usually, you skip the missed dose and return to your normal schedule, but this depends on the medication and how long it has been.

Only after clinical review. Switching requires a medical risk assessment.

Possibly — but only after our clinical team reviews your history, documentation, blood tests, and safety profile.

All transfer patients must choose PLUS or PRO in Month 1 so we can: ✔ verify your current dose ✔ review your medical documentation ✔ complete blood tests ✔ hold a clinician video consultation ✔ ensure safe continuation

A lower or introductory dose will be prescribed for your safety.

No. Dose escalation is only permitted after our doctor's Month 1 review.

You can attend: Any Randox Health Clinic nationwide JACE Clinic (Campsie / Letterkenny)

Usually no. If fasting is required, we will tell you at booking.

You may upload them, and our clinician will determine if they are sufficient.

Your clinician will: ✔ review your blood results ✔ evaluate your safety profile ✔ confirm your appropriate dose ✔ decide whether to continue, reduce, or escalate ✔ answer medical questions

You'll receive: ✔ a 60-minute personalised nutrition session ✔ calorie & macronutrient targets ✔ meal structuring strategies ✔ habit-change planning ✔ an emailed nutrition plan afterwards

Yes, provided notice is given. Missed appointments may incur a rebooking fee.

Month 1: Your chosen package (Core / Plus / Pro) Months 2 & 3: Medication only

Your medication price remains the same unless your dose changes.

Monthly cost will increase to reflect the new dose.

You will be notified prior to renewal and can choose whether to continue.

Your medication is dispensed by our partner pharmacy and shipped using cold-chain packaging to maintain temperature integrity.

National stock levels for Wegovy and Mounjaro vary weekly. Dispatch may be delayed until stock is available.

Yes. We will contact you with: expected restock timeline alternative dose options the option to delay or refund

This is normal. Condensation or melted gel ice packs may release a small amount of fluid. This does not mean your medication has leaked.

Contact us immediately. The pharmacy will assess and advise whether a replacement is needed.

These fees cover cold-chain packaging, courier handling, and secure payment processing.

Nausea, reduced appetite, constipation, reflux, diarrhoea, bloating, and fatigue. These are usually mild and improve over time.

Seek medical help if you experience: ⚠ severe abdominal pain ⚠ vomiting that won't stop ⚠ signs of pancreatitis ⚠ difficulty swallowing ⚠ allergic reaction ⚠ fainting or severe dizziness

Moderation is advised. Alcohol can worsen nausea.

Your clinician will advise on drug interactions.

Some people see changes in 2–6 weeks. Full therapeutic benefit occurs after reaching a stable therapeutic dose.

Typical results range from 5–15% of body weight over 6–12 months, depending on medication, dose, diet, and lifestyle.

Medication suppresses appetite, but best results come from pairing it with nutrition and behaviour changes (PRO package).

No. Prescription medication cannot legally be returned or reused.

Upload photos immediately. The pharmacy will assess and replace if appropriate.

You will be updated. You may request a delay, substitution, or refund if stock remains unavailable.

Prices change only if: the national pharmacy supply cost changes, or you move to a higher dose following clinician review.

This covers secure card processing and fraud protection.

Yes, provided medication has not already been dispensed.